Monthly Archives: July 2011

μHelpDesk Adds Support Tickets

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Today we have just begun implementing a brand new module into μHelpDesk – Our revolutionary ticketing system will allow website owners to better communicate with their customers beyond levels ever allowed for before.

Our system gives website owners endless options to increase the performance and relevance of the support tickets that they receive. The first feature we want to announce is our direct ticketing system which allows for tickets to be sent to specific departments so that the request gets sent to the right people straight away.

This is the first feature and we still have more revolutionary new features up our sleeves that we will announce in the coming weeks!

Stay tuned!

Daniel Keeble
Asst. Lead Developer – μHelpDesk

Officially Announcing μHelpDesk

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We are extremely excited to officially unveil that Project phpKB has now graduated to its official name, μHelpDesk.  μHelpDesk is carrying over all the planned features of Project phpKB, and adding a few more.  Project phpKB featured one primary module, a knowledgebase that allowed website owners to provide articles to their users to commonly asked questions and topics.  μHelpDesk will not only include the knowledgebase module, it will also include additional modules to make μHelpDesk a complete help desk solution.

We promise to keep everyone updated with information about the progression of our development.  We also intend of explaining how each module will function within μHelpDesk.  Not only that, we will give some sneak peeks at what μHelpDesk looks like during its development stages as features and modules are completed.

A goal we have set is to make μHelpDesk a piece of software that contains software that website owners actually will use and features they truly need.  We are constantly looking for suggestions as to what you would like to see included in the official release of μHelpDesk.  Is your current help desk software lacking a certain feature or just not getting the job done?  Tell us what is on your mind and we will look to include that in our release.

Development is already well underway, and we are already excited about how μHelpDesk is progressing.  Daniel and I cannot wait until we can continue sharing the latest news and sneak peeks of μHelpDesk.

Thank you,

Brandon Enriquez
Lead Project Developer – μHelpDesk

Today Prosoft Studio Turns 4 Years Old

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It all started July 7th, 2007 (07/07/07) and that same dream continues today.  We are very excited at Prosoft Studio to announce that as of today, we have now been in business for four years! It is hard to believe that it has already been that long. We are expecting to make 2011 the best of them all with the continued development of our upcoming product, μHelpDesk. We will be unveiling more information about this product in the near future. By our 5th year, we are looking forward to having μHelpDesk for a couple months.

Thank you to everyone who has been so supportive and especially to all the staff/clients that have helped us become what we are today.  We are looking forward to the coming months and years of provide quality professional software.

Thank you,
The Prosoft Studio Staff