We are extremely excited to officially unveil that Project phpKB has now graduated to its official name, μHelpDesk. μHelpDesk is carrying over all the planned features of Project phpKB, and adding a few more. Project phpKB featured one primary module, a knowledgebase that allowed website owners to provide articles to their users to commonly asked questions and topics. μHelpDesk will not only include the knowledgebase module, it will also include additional modules to make μHelpDesk a complete help desk solution.
We promise to keep everyone updated with information about the progression of our development. We also intend of explaining how each module will function within μHelpDesk. Not only that, we will give some sneak peeks at what μHelpDesk looks like during its development stages as features and modules are completed.
A goal we have set is to make μHelpDesk a piece of software that contains software that website owners actually will use and features they truly need. We are constantly looking for suggestions as to what you would like to see included in the official release of μHelpDesk. Is your current help desk software lacking a certain feature or just not getting the job done? Tell us what is on your mind and we will look to include that in our release.
Development is already well underway, and we are already excited about how μHelpDesk is progressing. Daniel and I cannot wait until we can continue sharing the latest news and sneak peeks of μHelpDesk.
Lead Project Developer – μHelpDesk