Today we have just begun implementing a brand new module into μHelpDesk – Our revolutionary ticketing system will allow website owners to better communicate with their customers beyond levels ever allowed for before.
Our system gives website owners endless options to increase the performance and relevance of the support tickets that they receive. The first feature we want to announce is our direct ticketing system which allows for tickets to be sent to specific departments so that the request gets sent to the right people straight away.
This is the first feature and we still have more revolutionary new features up our sleeves that we will announce in the coming weeks!
Stay tuned!
Daniel Keeble
Asst. Lead Developer – μHelpDesk
Today marks the announcement of Prosoft Studio’s first official project. We are very excited to introduce Project phpKB, an intuitive PHP/MySQL based knowledge base. phpKB is only the project codename that we are using during the development phases, as we near an official stable release, we will unveil phpKB’s official product name. In the rest of this article, we are going to highlight some of the key features of phpKB as well as when users can expect to get their hands on phpKB.